Head of Customer Success (f/m/d)
Your mission:
Don’t feel like standing still? Then DIMOCO is the right place for you!
The Head of Customer Success owns the end-to-end merchant lifecycle, from onboarding to long-term growth and retention. This role includes leading Customer Success Management and Sales Operations teams to ensure merchants achieve strong payment performance, rapid time-to-value, and sustainable growth. Acting as a strategic partner to merchants, the position focuses on customer outcomes, payment optimization, and cross-functional execution.
Sounds exciting? Keep reading! 👇
What you’ll do:
- Own and upgrade the full merchant journey across onboarding, adoption, optimization, and expansion.
- Define and execute the Customer Success strategy aligned with company growth objectives and collaborate with Product and Supply Chain on roadmap priorities.
- Build, lead, and develop high-performing Customer Success and Sales Operations teams and foster a customer-first, commercially accountable culture.
- Act as a trusted advisor to merchants on payment strategy, acceptance optimization, and operational best practices.
- Provide solution-level guidance on payment flows, platform capabilities, and growth strategies.
- Identify growth opportunities through product adoption and payment performance improvements.
- Serve as the executive escalation point for complex merchants or payment-related challenges.
- Define and drive customer success frameworks and operational excellence, including KPIs to measure activation and payment performance.
Your profile:
- Own and upgrade the full merchant journey across onboarding, adoption, optimization, and expansion.
- Define and execute the Customer Success strategy aligned with company growth objectives and collaborate with Product and Supply Chain on roadmap priorities.
- Build, lead, and develop high-performing Customer Success and Sales Operations teams and foster a customer-first, commercially accountable culture.
- Act as a trusted advisor to merchants on payment strategy, acceptance optimization, and operational best practices.
- Provide solution-level guidance on payment flows, platform capabilities, and growth strategies.
- Identify growth opportunities through product adoption and payment performance improvements.
- Serve as the executive escalation point for complex merchants or payment-related challenges.
- Define and drive customer success frameworks and operational excellence, including KPIs to measure activation and payment performance.
DIMOCO’s promise:
- A position with great responsibility which is diverse and exciting.
- Amazing benefits like a day off on your birthday, enabling you to celebrate this special day with your family and friends. 🍰
- Interesting and international working environment in the growing and forward-looking payment industry, characterized by a dynamic and open working atmosphere.
- Team spirit, passion, creativity and flat hierarchies characterize our company.
- Flexible working hours and home office options.
- Modern office at Campus 21 in Brunn am Gebirge (with a free shuttle bus to and from Vienna).
- Legendary DIMOCO team events.
- Of course, you will receive a competitive remuneration package, which we will be happy to discuss with you personally. For legal reasons we must indicate the gross annual remuneration package which starts at around EUR 70.000,- (full-time) and depends on your qualifications and experience.
