DIMOCO interview with IXOPAY at Money20/20
At this year’s Money20/20, Clemens Leitner, CEO of DIMOCO, sat down with long-time technology partner IXOPAY to discuss the evolving payments landscape, what’s fueling the growth of scale-ups, and how their partnership is enabling merchants to scale with greater agility, flexibility, and success.
Listen to the podcast here:
YouTube: https://ixol.it/42yBtYZ
Podcast.co: https://ixol.it/4pZyN0z
Spotify: https://ixol.it/4mWRrUi
For nearly 25 years, DIMOCO has stood at the forefront of European paytech innovation. As a licensed payment institution headquartered in Austria, the company has developed a reputation for building robust, tailored payment solutions for the on-demand economy. With a strong focus on scale-ups and digital-first merchants, DIMOCO is helping businesses overcome one of the biggest challenges in today’s market—navigating complex, rapidly evolving payment environments.
Many growing merchants face what DIMOCO calls “scale-up syndrome“—a set of recurring payment issues that arise as companies outgrow generic or rigid payment solutions. These issues can range from unexplained error codes and high cart abandonment rates to sudden spikes in chargebacks. Such problems not only affect revenue but also slow down a company’s ability to expand.
Rather than offering a one-size-fits-all service, DIMOCO takes a consultative, hands-on approach. By designing custom payment infrastructures that reflect the specific needs of each business, the company ensures smoother operations, improved conversion, and a better customer experience. The ultimate goal is to remove friction from every transaction, helping businesses scale confidently and efficiently.
This commitment to merchant growth is backed by a strategic technology partnership with IXOPAY. What began over eight years ago as DIMOCO’s shift from a carrier billing provider to a full-service acquirer was made possible by choosing IXOPAY as its technical foundation. The platform offered the flexibility, scalability, and payment orchestration capabilities required to support DIMOCO’s transformation into a full-stack payment provider.
The partnership has evolved alongside DIMOCO’s growth. IXOPAY has enabled the seamless integration of a variety of payment methods, smart transaction routing, and enterprise-grade features like real-time monitoring and reporting. This infrastructure has been crucial in supporting scale-ups and high-growth merchants who need enterprise-level tools without the complexity or overhead typically associated with them.
The collaboration between DIMOCO and IXOPAY has resulted in a future-proof payment ecosystem designed to handle both today’s needs and tomorrow’s challenges. It empowers merchants with flexibility and transparency—core values that are increasingly demanded in the global payments space.
Looking ahead, DIMOCO is focused on refining and expanding its capabilities. Several new product features are set to launch by the end of the year, aimed at making payment management even more intuitive and merchant-friendly. The company continues to emphasize that while cutting-edge technology is essential, true value comes from simplifying processes, reducing technical burdens, and offering expert guidance at every stage of growth.
In a climate where automation is often prioritized, DIMOCO remains grounded in the human element of service. A recent Gartner study revealed that 64% of consumers would prefer companies not to use AI in customer service, and 53% said they would consider switching providers because of it. In response, DIMOCO is doubling down on human-centric support—an approach that builds trust and long-term relationships.
Several broader trends are shaping the payments landscape, and DIMOCO is actively aligning its strategy to meet them. Subscriptions are emerging as a major force, with the global subscription economy projected to surpass $1 trillion by 2028. The average European already has three active subscriptions, not counting telecom or internet services. Consumers increasingly expect frictionless onboarding, transparent pricing, and easy control over their accounts.
DIMOCO is innovating around key technologies such as carrier billing for mobile-first content consumption, digital wallets, biometric payments, and even AI-driven subscription management tools. The challenge lies in offering convenience and automation without sacrificing clarity or user control. That balance is key to delivering the kind of seamless payment experiences that modern consumers demand.
Meanwhile, personalization is becoming a defining factor in the industry. Payments are expected to become more seamless, even invisible, but they must still be secure and user-centric. DIMOCO continues to focus on optimizing every touchpoint—whether for merchants managing complex payment stacks or for consumers making everyday transactions.
By staying true to its values of flexibility, transparency, and service, DIMOCO is not just helping businesses process payments—it’s enabling them to scale, innovate, and thrive in a dynamic digital economy.
